Computer Services Help Desk

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http://helpdesk2.cauc.ca/ehelpdesk/login.glml

The help desk will assess your request and when possible, provide immediate assistance. The help desk is open Monday thru Thursday 8:00 AM - 12:00 PM and 1:00 PM - 5:00 PM. It is also open Friday 8:00 AM - 12:00 PM.

If your request requires the assistance of a technician, a work order will be created for your request. The help desk will make an appointment for a technician to meet with you to resolve the problem.

When you call:

1. Explain the details of the problem. Be as specific as you can.
2. Provide an idea of the level of urgency, i.e. now, sometime today, in the next three years . . .

Sometimes troubleshooting can take time. Some problems experienced may be due to server-related situations on the back-end. In such cases, the senior technician and/or external groups will need to be contacted. As we work through each problem, we thank you for your support, patience, and suggestions.

For emergencies you contact one of the technicians directly on their cell phone as listed below.  Full messaging services are provided at these numbers. You can also send a short e-mail directly to this phone by addressing your message to the address listed. (Only 100 characters will be displayed, so keep the message brief.