Computer Services Help Desk

How to contact the Help Desk:

1. Use the on-line help center to log a support request and follow through its resolution. (The actual link is http://helpdesk.cauc.ca)

2. send an e-mail to csticket@cauc.ca to enter a job directly into the help-desk job log.

3. Use the Help Requester in the Novell Delivered Applications window on your desktop (Managed machines only)

4. Dial 403-782-3381  ext. 4021 and leave details if you get a recording.

5. Send an e-mail to csupport@cauc.ca with the details of the problem and staff will attempt to follow up with you.

The help desk will assess your request and when possible, provide immediate assistance. The help desk is open Monday through Thursday 8:00 AM - 12:00 PM and 1:00 PM - 5:00 PM. It is also open Friday 8:00 AM - 12:00 PM.

If your request requires the assistance of a technician, a work order will be created for your request. The help desk will make an appointment for a technician to meet with you to resolve the problem.

Sometimes troubleshooting can take time. Some problems experienced may be due to server-related situations on the back-end. In such cases, the senior technician and/or external groups will need to be contacted. As we work through each problem, we thank you for your support, patience, and suggestions.

For emergencies you can contact one of the technicians directly on their cell phone as listed below.  Full messaging services are provided at these numbers. You can also send a short e-mail directly to this phone by sending your message to the address listed. (Only 140 characters will be displayed, so keep the message brief).